Tuesday, July 28, 2026

Session I: 9:00 am – 10:15 am

Compliance – Federal Update

Maintenance – NSPIRE / REAC – (Handouts: Sessions I, II, & III)

Resident Services – SC Role in Preventing Bed Bug Infestation In Public Housing – (Handout)

Session II: 10:30 am – 11:45 am

Compliance – Special Claims – (Handout)

Maintenance – NSPIRE / REAC – See handout in Session I

Resident Services – Developing & Delivering Effective Resident Services Programs – (Handout)

Session III: 1:00 pm – 2:15 pm

Compliance – Fair Housing

Maintenance – NSPIRE / REAC – See handout in Session I

Resident Services – Building the Five T’s of Resident Engagement: Trust, Time, Transparency, Translation & Technology – (Handout)

Session IV: 2:30 pm – 3:45 pm

Compliance – Legal Update

Maintenance – NSPIRE / REAC – See handout in Session I

Resident Services – Compassion Fatigue: Work Life Balance to Avoid Burn Out – (Handout)

Session V: 4:00 pm – 5:00 pm

Compliance – Blended Program Round Table Discussion – (Handout)

Maintenance – No Session 

Resident Services – No Session

Wednesday, July 29, 2026

Session VI: 9:00 am – 10:15 am

Compliance – EIV 101: What to Print, When to File & How to Stay Ahead

Maintenance – Assessing & Repairing Drywall & Stucco Damage – (Handout) – Updated 07/27/26

Resident Services – Effective Communication Strategies with Individuals with Dementia

Session VII: 10:30 am – 11:45 am

Compliance – MOR Ready: Sharpen Your Leasing & Occupancy Compliance Before the Review

Maintenance – Customer Service for the Maintenance Professional 

Resident Services – Hospice & Supportive Care

Session VIII: 1:00 pm – 2:15 pm

Compliance – VAWA Compliance Made Clear: Protect Residents & Perfect Your Policies

Maintenance – Ready Action Plan 

Resident Services – The Rise of Fentanyl